General
Are there any age restrictions at the hotel?
When making a reservation a minimum age of 18 years applies for all staying guests. A minor must always be in the company of a parent or guardian aged over 18 years.
Can I smoke in the hotel?
No, smoking in the hotel is not allowed. All rooms are equipped with a smoke detector. Those who do smoke inside can expect a fine of € 150, -. Smoking is allowed outside the hotel.
Are pets allowed?
A small dog is allowed for a fee. When booking, please indicate that you are taking your dog with you. All other pets are not allowed.
Can I bring my own food and drinks to the hotel room?
You can bring your own food and drinks to the hotel room. There are vending machines in the corridor of Inntel Hotels Rotterdam Centre with a varied selection of snacks and drinks.
I forgot something. What should I do?
All items found at Inntel Hotels Rotterdam Centre are kept at https://ilost.co/. If you can’t find your item, please contact our reception team.
Can I buy a voucher from Inntel Hotels?
It’s possible to buy a voucher from Inntel Hotels and put an amount of your choice on it.
I have a voucher. How can I make a reservation?
For making a reservation with a voucher, please contact the reservation department: +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl. They are happy to help you.
Are there house rules?
The hotel’s house rules can be found here.
What kind of rules apply due to COVID-19?
In the hotel, the rules of the government are followed. Currently, there are no active COVID-19 rules.
Hotel facilities
Does the hotel have an elevator?
Yes, each floor can be reached by elevator.
What facilities does the hotel have?
The hotel has a wellness centre with a swimming pool, Turkish steam bath, Finnish sauna and Life Fitness gym. The hotel also has elevators, a restaurant and a bar. The more luxurious room types have a whirlpool and/or sauna.
Is there a spa in the hotel?
IIn the wellness centre of Inntel Hotels Rotterdam Centre you can use the Turkish steam bath, Finnish sauna, swimming pool and Life Fitness gym. Massages can also be booked on our website and at the hotel next door (Mainport by Inntel Hotels).
Opening hours
Monday to Sunday: 06.00 AM – 23.30 PM
Wearing swimwear is required in the swimming pool and sauna.
What facilities are offered in the wellness centre?
Only towels are provided in the wellness centre.
Do you offer massages?
Yes, you can book a massage treatment on our website and at the hotel next door (Mainport by Inntel Hotels).
Does the hotel have a fitness room?
The hotel has a Life Fitness gym with various equipment.
Opening hours
Monday to Sunday: 06.00 AM – 23.30 PM
Does the hotel have a bar and restaurant?
Yes, in Bar & Brasserie Water we serve breakfast. For dinner we welcome you at Restaurant Down Under. Reservations and menu can be found here.
Does the hotel have Meetings & Events facilities?
Yes, the hotel has several Meetings & Events rooms. More on our venues can be found here.
Does the hotel have a garden or terrace?
No, the hotel does not have a garden or terrace.
Service
What services does the hotel offer?
The hotel has free Wi-Fi, room service, wake-up service and laundry service.
Does the hotel have a business centre or a print service?
There is no business centre at Inntel Hotels Rotterdam Centre. However, there is free Wi-Fi everywhere and all rooms have a desk. The reception can print on request.
Does the hotel have a concierge?
The hotel does not have a concierge. The reception team is ready to help you make the most of your visit to Rotterdam.
Can the hotel arrange a babysitter?
The hotel can arrange a babysitter. This is possible if the availability allows it.
Is there a laundry service available?
The hotel offers laundry services. Ask the reception team about the possibilities.
What can the hotel offer for birthdays and other special occasions?
Let the reservation department know that you have something to celebrate and they will be happy to inform you about the various possibilities. You can reach them via +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl.
Arrival & Departure
At what time can I check-in?
Check-in at Inntel Hotels Rotterdam Centre starts at 15:00 PM. Based on the availability, an earlier check-in time can be requested via the reservation department. This is always a request and cannot be guaranteed. It’s possible to leave the luggage at the reception free of charge when the room is not ready yet.
At what time can I check-out?
Check-out is before 11:00 AM.
Is it possible to check-in earlier?
Yes, an early check-in is possible if the availability allows this.
Is a late check-out possible?
A late check-out is possible. Except on Saturdays and if the availability allows this.
What are the costs for a late check-out?
The costs are € 10,- for each hour you wish to stay longer in the room. This depends on the availability.
Is it possible to check-in late in the evening?
A late check-in is possible. Please inform the hotel of your expected time of arrival.
Can I leave my luggage after check-out?
It’s possible to leave your luggage at the reception, so you can still enjoy the city.
Rooms & Suites
I would like to stay for a longer period of time. Can I request a longstay room?
If you are interested in a longstay room, please contact the reservation department. They are happy to inform you about the various possibilities and costs. You can reach them via +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl.
I would like a room on a top floor. Is this possible?
Based on the availability, a room on the top floor can be requested. This is always a request and cannot be guaranteed.
Which rooms have a whirlpool?
The room in the hotel equipped with a whirlpool is the Panorama Junior Suite.
Does the hotel have family rooms?
Inntel Hotels Rotterdam Centre has a limited number of family rooms. Please contact the reservations department to discuss the possibilities. You can reach them via +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl.
Does the hotel have disabled access rooms?
There are no disabled access rooms. However, there are possibilities for a shower chair in the room.
Do the hotel rooms have king-size beds?
There are various bed sizes depending on the room type, so everyone can book a bed to his or her preference. Check out the Rooms & Suites page for more information.
Do the rooms have coffee and tea facilities?
The rooms have coffee and tea facilities.
Do the hotel rooms have a separate shower next to the bath?
Not all rooms have a separate shower next to the bath. Please contact the reservations department about the possibilities. You can reach them via +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl.
Is the safe in the rooms of the hotel big enough for a laptop?
The size of the safe is based on the size of an average laptop.
Are there any rooms with a separate sleeping area?
The rooms of Inntel Hotels Rotterdam Centre all have a separate bathroom. The rooms also include a desk and chair.
Does the hotel have a good free WI-FI connection in the rooms?
The hotel has a free stable WI-FI connection throughout the hotel and the rooms.
Does the hotel have non-smoking rooms?
Smoking is not allowed in any room.
What is the difference between a double and a twin room?
A double room is equipped with a king-size bed and a twin room with two single beds.
Are taxes included in the room rate?
Please check the reservation details of your bookings. For bookings via the Inntel Hotels website, the tourist tax is exclusive.
Are there any rooms with a kitchen?
Yes, Inntel Hotels Rotterdam Centre has a number of longstay rooms with kitchenettes.
Are the rooms suitable for guests with allergies?
The housekeeping team has high hygiene protocols and does its utmost to deliver the hotel rooms as clean as possible. We cannot guarantee that the rooms are allergy free.
Does the hotel have baby cots?
Inntel Hotels Rotterdam Centre has a few baby cots. Please contact the reservation department. You can reach them via +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl.
Can children stay in the room for free?
Charges may apply depending on the age of the child.
Can an extra bed be placed in the room?
An extra bed can be placed in the rooms in the panorama tower. Please contact the reservations department for more information. A room with an extra bed without breakfast is €20,- extra per night, with breakfast is €40,- extra per night.
You can reach the reservation department via +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl.
Do the rooms have an iron and ironing board?
If you need an iron and ironing board, please contact the reception desk. The team will bring one to your room.
Which (international) TV channels are available in the rooms?
The television channels that are available are: Belgian, French, Italian, Austrian, English and German channels.
Are the rooms air conditioned?
Yes, the rooms are air conditioned.
Restaurant & Bar
What are the breakfast, lunch and dinner hours?
Opening hours breakfast
Monday – Friday: 06:30 AM – 10:00 AM
Saturday and Sunday: 07:00 AM – 11:30 AM
Opening hours dinner
Friday and Saturday: until 22:00 hrs.
Currently Bar & Brasserie Water is only open for breakfast and on Friday and Saturday for dinner.
For lunch and dinner we like to welcome you at Restaurant Down Under.
What kind of breakfast is served?
Inntel Hotels Rotterdam Centre serves an international breakfast buffet with bubbles including orange juice, warm rolls, and various spreads.
Do you have allergies?
Inform our reception team so we can also offer tasty dishes for you.
Is it possible to have breakfast in your room?
Breakfast in your room is possible for a room service charge of €7.50 in addition to the breakfast costs.
What kind of dishes does the restaurant serve?
At Inntel Hotels Rotterdam Centre we work with local products for our Inntel Original dishes and timeless classics. The menu changes regularly.
Currently, Bar & Brasserie Water is only open for breakfast. For lunch and dinner we like to welcome you at Restaurant Down Under.
Is there a bar that is open after midnight?
The hotel bar is open from Monday till Saturday from 10:00 AM till 01:00 AM and Sunday from 10:00 AM till 23:00 PM.
Does the hotel provide room service?
The hotel offers room service. There is a special room service menu in your hotel room. A room service request can only be made if the credit card has been authorized upon check-in. The costs are €7.50 in addition to the costs for your order.
Location
Can I buy public transport tickets at the concierge or reception?
Yes, the reception can help you with tickets for public transport. For train tickets we refer you to www.ns.nl/en. If you want to purchase your public transport tickets in advance, you can do so via ovchipkaart.nl. At the reception you can also buy tickets for the Watertaxi and RET (public transport company in Rotterdam).
Can I park at the hotel and what are the costs?
You can park at parking garage De Boompjes or parking garage Erasmusbrug. Guests of the hotel can park at a reduced rate. An exit ticket is available at the reception desk. If you want to use this, you cannot use your credit card when entering. Check the website for more information.
Are there charging points for electric cars at the hotel?
Most public car parks have charging points for electric cars. Check the Q-park website for the most up-to-date information.
Is the hotel easy to reach by public transport?
Yes, the tram and metro stop Leuvehaven are located in front of the hotel. Trams 8, 23 and 25 and metro D and E stop here.
Does the hotel have a transfer service?
No, the hotel does not have a transfer service. However, the hotel can call a (water)taxi to take you to your desired location.
Are there taxis available at the hotel?
There are always taxis outside the hotel. Otherwise, the reception team can assist with taxi arrangements.
Can I rent a bike at the hotel?
Yes, renting a bike is possible at the front desk. You can rent a bike for €12,- for 3 hours and €16,- for 24 hours. Please note that a deposit of €100,- will be requested when renting the bikes.
Where can I park my bike?
The hotel has a bicycle rack and a secured bicycle shed.
Is the hotel located in a good and safe area?
Yes, the hotel is located in the centre of Rotterdam with a police station around the corner.
Is the location of the hotel convenient for sightseeing and excursions?
There is a lot to see and do near Inntel Hotels Rotterdam Centre. Read our online magazine The Innsider for tips and activities near the hotel.
Is the hotel near the centre?
Yes, the hotel is located in the centre of Rotterdam.
Reservations & Payment
I don’t have a credit card. How can I make a reservation?
Please contact the reservation department, they can make a reservation for you by phone or e-mail. After making a reservation, they send you a payment link. The reservation department can be reached via +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl.
I received a payment link. What is a payment link? And how does it work?
Via a payment link you can securely make the payment to the hotel online. You will receive the link by e-mail. If you click on the link, you will be automatically redirected to your bank. Here you can log in and agree to the payment. After we have received the payment, your reservation is guaranteed.
Is a deposit or prepayment required?
There are various room types for which a deposit is required. Check your reservation details or contact the reservation department for more information. You can reach them via +31 10 217 5705 or reservationsrotterdam@inntelhotels.nl.
How long does it take until I receive my deposit back on my credit card?
The deposit will be refunded during check-out, or if an authorization has been made, it will be released during check-out. It depends on your bank, how long it takes until you receive the deposit.
Can I receive an invoice?
Yes, please inform the reception team and they will prepare an invoice for you.
I have booked an overnight stay on another website and I would like to change/cancel my reservation. How do I change/cancel my reservation?
Reservations placed on another website can be changed via the travel agent itself. They are happy to help you.
I have booked a non-refundable room. Can I still change or cancel?
By choosing this special rate with restrictions, you have agreed to the condition that this reservation can’t be changed. Unfortunately, we can’t make an exception.
